Career Inspiration – Byron Formeloza

How did you find your way into the MICE industry?

It was all by chance. When I was studying in Laguna, Philippines where I am from, I took part in a recruitment drive and was among the few selected to become an intern with Suntec Singapore. I later returned as a full-time waiter after completing my studies.

The F&B industry has been a large part of my career. I was only nine years old when I began working in the kitchen of a fast food restaurant in the Philippines to pay for my school fees. I’ve never left the industry since.

What do you love most about your job?

Every event brings about different challenges and I’m always learning and experiencing something new. Being on the frontline means I get to meet and talk to new people, which is something I really enjoy. While that’s not always possible because of our constant flow of events, I try my best to build a meaningful relationship with clients.

When they return and remember me, some even by name, I feel heartened that I’ve left them with a good impression of our venue and their overall event experience.

What is your one most memorable job-related incident?

It was during a client’s dinner and dance when one of our part-time waiters accidentally spilt a drink on a guest’s clothes. When I was informed, I quickly approached the guest to apologise for the incident. To make sure she was fully appeased, I offered to accompany her to a retail outlet to purchase a new set of clothes before sending her dirty clothes for washing. Thankfully, the guest was very pleased with the simple gesture. These incidents are inevitable, so we have to do our best in our service recovery.

What advice would you give to someone looking to come into MICE industry?

Throughout my career, I’ve been fortunate enough to have great mentors guiding me along the way. In this industry where everything moves so quickly, the best way to learn is probably on the job itself. Anything can happen and you know there is always a lesson to learn.
 

This article originated from one of my #HumansofSuntec features, which I subsequently re-wrote to fit the 'Career Inspiration' segment on trade publication TTG MICE.